FREQUENTLY ASKED QUESTIONS
WHERE IS THE PABLO & KAT STORE LOCATED?
We only have an online store which means we can offer our product to many women around the world. Occasionally, we collaborate with other companies and participate in a Pop Up Store. We will let you know via our Ladies Lounge emails and social media when this is happening.
WHAT SIZES DO YOU MAKE?
Our products are available from sizes 14-26. Please check individual styles for available sizes.
HOW DO I KNOW MY SIZE?
If you require further assistance with sizing, please contact us via the webpage, we are happy to help.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to Australia, New Zealand, Asia, North America, Western Europe and other countries. Please refer to our Shipping Policy that details the countries we ship to in these regions. Click the link to our policies page. https://pabloandkat.com/pages/policies-page
WHAT ARE THE SHIPPING COSTS?
WHAT PAYMENT CARDS DO YOU ACCEPT?
We accept VISA and MASTERCARD through PayPal. You can make a payment through a PayPal account or you can make a payment through PayPal Express Checkout.
WHAT CURRENCY DO YOU USE?
Our site is an Australian site so all our prices are in Australian Dollars and include GST. For customer ease, we have added a currency converter drop down menu on each of the products which allows you to see the price in the currency of your country without switching to another page.
It is important to note that once you add an item to the shopping cart the price will still show in the currency you have selected however once you move on to the checkout the currency will revert back to AUD Australian Dollars by default.
If you require any assistance, have any queries or encounter a problem, please contact us via the web page.
CAN I CHANGE OR CANCEL MY ORDER?
Once your order has been processed, we cannot change it or cancel it as we are unable to make changes to orders already in our system. This includes adding or removing items or making changes to size or quantity. It will be shipped and when it is received, you may return it to us. Please refer to our Returns Policy if you require further information. You will then need to place a new order with the correct styles and quantities as soon as possible.
WHAT IF I’M NOT HAPPY WITH MY PURCHASE?
If you are not happy with your purchase for any reason, you can return your item for a full refund. Your refund will be credited to the original payment method. All sales taxes will be refunded if your returns are within Australia.
Refunds can take up to 14 days to show on your account due to varying processing times between payment providers.
Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items.
If your item is faulty, please contact us via the webpage to arrange a return in this instance. Please refer to the Returns and Exchanges Policy for further details on what to do.
All returns must be sent by a prepaid method of shipping.
HAVE A PROBLEM?
If you have any queries or encounter a problem, please contact us via the web page. We are happy to help.